Administrative Assistant – Bilingual
Administrative Assistant – Bilingual
DOT Compliance Services | Scranton, PA
In-Person – Keyser Ave
Pay: $16–$18 per hour
Join Team Thompson!
Northeast Title and Tag is looking for a friendly, organized, and bilingual Administrative Assistant to join our DOT Compliance Services (DCS) division at our Keyser Avenue location in Scranton.
If you're organized, detail-oriented, enjoy helping people, and are comfortable balancing administrative responsibilities with customer service, this could be a great opportunity for you!
In this role, you'll provide day-to-day administrative support to our DCS team while also assisting customers by phone, email, and in person. You'll help process requests, maintain accurate records, organize documentation, and work closely with other divisions across Team Thompson to keep our operations running efficiently and ensure our customers receive excellent service.
No previous DOT compliance experience is required! We will provide the training you need to learn our processes, systems, and compliance services. We're looking for someone with the right attitude, strong organizational and communication skills, attention to detail, and a willingness to learn.
What You'll Do
Provide administrative and clerical support to the DOT Compliance Services team
Welcome and assist customers in a professional and friendly manner
Answer inbound phone calls and respond to customer emails
Communicate with customers in English and Spanish
Prepare, organize, scan, file, and maintain documents and customer records
Enter information accurately into company systems and databases
Identify customer needs and gather the information and documentation necessary to assist them
Process customer requests and assist with various administrative tasks
Provide accurate information or connect customers with the appropriate team member
Learn and become knowledgeable about DOT compliance services, processes, and requirements
Follow established procedures, scripts, and company policies
Document customer interactions and maintain accurate records
Assist with scheduling, follow-ups, correspondence, and other office responsibilities as needed
Work closely with other departments and divisions within Team Thompson
Maintain confidentiality when handling customer and company information
Maintain a positive and professional attitude, including when handling challenging situations
Participate in ongoing training to build your knowledge and skills
Take on additional administrative responsibilities as you grow within the position
What We're Looking For
The ideal candidate is organized, dependable, detail-oriented, people-focused, and eager to learn. You don't need to come in knowing DOT compliance—we'll teach you.
We're looking for someone who:
Is fluent in English and Spanish
Has excellent verbal and written communication skills
Has strong organizational skills and attention to detail
Enjoys working with and helping people
Is comfortable answering phones and communicating professionally with customers
Is comfortable using computers and learning new software
Can accurately enter, organize, and maintain information and documentation
Can multitask and prioritize responsibilities in a fast-paced office environment
Remains calm, professional, and solution-focused under pressure
Is dependable and works well independently and as part of a team
Has a willingness to learn and take on new responsibilities
How to Apply?
Qualifications
High school diploma or GED required
Previous administrative, office, receptionist, or customer service experience preferred
Bilingual English/Spanish required
Basic computer and data-entry skills required
Experience with Microsoft Office, Google Workspace, or customer management software is a plus
DOT compliance experience is NOT required
Why Join Team Thompson?
At Northeast Title and Tag, we believe in giving our employees the opportunity to learn, grow, and build a career. You'll receive hands-on training and have the opportunity to develop valuable knowledge in the transportation and compliance industry while working alongside a supportive team.
Benefits & Perks
Competitive compensation
Paid time off
Career growth opportunities
Training and development
Collaborative team environment
Opportunity to learn a specialized industry
Click below to submit your resume and cover letter highlighting your relevant experience, sales achievements, and why you’re a great fit for this role.
Join Northeast Title & Tag and take the first step toward a rewarding and dynamic career!