About Us

At Northeast Title & Tag, we take pride in being Pennsylvania’s largest family-owned DMV retailer, providing fast, friendly, and efficient motor vehicle, insurance, and shipping services for over 50 years. Our Customer Service Title Clerks play a vital role in delivering top-notch service by assisting customers with title transfers, registrations, and notary services. As part of Team Thompson, you’ll join a supportive and collaborative work environment with opportunities for career growth, paid training, and competitive benefits. If you're detail-oriented, customer-focused, and eager to grow, we’d love to have you on our team!

Key Responsibilities

Sales and Customer Service:

• Actively identify opportunities to cross-sell and upsell services across our four divisions: Title & Tag, Insurance, DOT Compliance Services, and Pack & Send.

• Proactively manage inbound and outbound calls, providing tailored solutions, and introducing additional products and services to customers.

• Welcome customers warmly, assess their needs, and deliver outstanding service.

Administrative and Documentation:

• Process title transfers and submit all legal documentation accurately to the DMV.

• Review and process applications, ensuring completeness and accuracy while maintaining confidentiality.

• Perform administrative tasks, including faxing, copying, organizing documents, and managing high call volumes efficiently.

Client and Relationship Management:

• Maintain accurate client information in the Agency Management System, track leads, and follow up on sales opportunities.

• Support marketing initiatives to generate leads and convert them into sales.

• Collaborate with the team on sales projects to expand market reach and enhance customer retention.

Our Ideal Candidate

We’re looking for someone who offers:

• Sales-Driven Mindset: Passion for sales and proven ability to identify and pursue new business opportunities.

• Customer Service Excellence: Strong written and verbal communication skills, including the ability to handle inquiries and resolve problems effectively.

• Technical Proficiency: Familiarity with Agency Management Systems and standard office software.

• Attention to Detail: Capable of reading and interpreting sales agreements, tax and title documents, and procedure manuals accurately.

• Flexibility: Willingness to work Saturdays as needed and travel to support multiple locations, with travel pay provided.

• Additional Preferences: Title & Tag or notary public experience, bilingual abilities, and prior insurance industry experience are highly desirable, but not required.

Additional Requirements:

• Notary Certification: Must be obtained within 90 days, with support provided by the company.

• Insurance Licensing: Licensing assistance is available for candidates demonstrating strong sales aptitude.

• Background Check: Clean background check required, including pre-employment drug screening.

Why Join Us?

• Career Development: Opportunities for growth into specialized roles like Title Clerk, CSR, or Insurance Sales Representative.

• Comprehensive Training: Gain the skills and knowledge you need to succeed.

• Supportive Team: Be part of a collaborative, growth-oriented work environment.

• Competitive Benefits:

  • $500 sign-on bonus for new hires at the Honesdale location after 90-day probationary period.

  • 401(k) with matching contributions.

  • Health, dental, and vision insurance.

  • Paid vacation and sick time.

  • Life insurance.

How to Apply?

Click below to submit your resume and cover letter highlighting your relevant experience, sales achievements, and why you’re a great fit for this role.

Join Northeast Title & Tag and take the first step toward a rewarding and dynamic career!