Title Clerk – Join Our Team at Northeast Title & Tag
Locations: Lackawanna County, Luzerne County, Monroe County
Employment Type: Full-Time
About Us:
Northeast Title & Tag is a leader in delivering comprehensive title, tag, and insurance services across Northeast Pennsylvania. As a dynamic and growing organization, we strive to provide unmatched service while offering multiple service solutions to our clients. We are looking for a proactive and customer-oriented Sales-Focused Title Clerk to join Team Thompson. If you are driven by sales, thrive on building customer relationships, and are eager to learn about various aspects of our business, we want to hear from you!
Key Responsibilities:
Cross-Sell and Upsell Opportunities: Actively identify opportunities to cross-sell and upsell services across our four divisions: Title & Tag, Insurance, DOT Compliance Services, and Pack & Send. Leverage client interactions to introduce additional products and services.
Client Relationship Management: Manage the Agency Management System by overseeing and maintaining accurate and up-to-date client information. Utilize the system to track leads and follow up on sales opportunities.
Outbound Sales Calls: Proactively reach out to current and potential clients to ensure their needs are met, provide information about new products and services, and close sales on insurance policies and other services.
Inbound Call Handling: Manage incoming calls with a strong focus on customer satisfaction. Assist clients with policy payments, answer inquiries, and offer solutions tailored to their needs.
Application Review and Process Management: Review and process applications, ensuring completeness and accuracy. Follow up with clients to complete applications and leverage these interactions to discuss additional service needs.
Marketing and Lead Generation Support: Collaborate with the marketing team to create and implement campaigns that attract new clients. Generate leads through various channels and convert them into sales.
Collaborative Sales Projects: Work closely with the team on sales initiatives and projects to drive growth, maximize customer retention, and expand our market reach.
Qualifications:
Sales-Driven Mindset: Passion for sales with a proven ability to identify and pursue new business opportunities.
Tech Experience: Proficient in using Agency Management Systems and other relevant software to manage leads and client relationships.
Customer Service Excellence: Strong background in customer service, with outstanding communication, negotiation, and problem-solving skills.
Multitasking and Prioritization Skills: Ability to manage multiple clients and sales opportunities simultaneously.
(Preferred): Proficiency in a second language is highly desirable to cater to a diverse client base.
Insurance Experience (Preferred): Familiarity with the insurance industry is a plus, with the drive to obtain an insurance sales license.
Additional Requirements:
Career Growth Opportunity: This role is designed to transition from general administration and customer service to a more specialized Title Clerk/CSR role, eventually leading to an Insurance Sales position. We are seeking individuals who are ambitious, sales-focused, and ready to grow with us.
Notary Certification: The notary certification process will be facilitated by administration and must be obtained by the candidate’s 90-day anniversary.
Insurance Licensing: We provide assistance with the insurance licensing process for candidates demonstrating a strong aptitude for sales and client relationship management.
Why Join Us?
Sales-Focused Growth Environment: Be part of a company that encourages a sales-driven culture, values your input, and offers opportunities to expand your sales skills across multiple service lines.
Professional Development: Continuous opportunities for career development and advancement within the company, including support to obtain your insurance sales license.
Supportive and Collaborative Team: Join a dedicated team that supports your growth and celebrates your sales achievements.
Benefits:
401(k) with matching
Comprehensive health, dental, and vision insurance
Life insurance
Paid time off
Professional development assistance
Opportunities for performance-based bonuses
Schedule:
Monday to Friday
Weekends as needed
Experience:
Customer service: 1 year (Required)
Sales: 1 year (Preferred)
Dealership Experience : 1 year (Preferred)
Location Requirements:
Ability to commute to any of our 15 store locations based on your location (Required)
Job Type: Full-Time
License/Certification:
Driver's License (Required)
Certified Notary Public (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 32 – 45 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
Schedule:
Monday to Friday
Weekends as needed
Work Location: In person